They say a picture is worth a thousand words

They say a picture is worth a thousand words. Many people these days document their personal lives and share with friends, family and others – what they eat, where they go, what they do on a daily basis. We know more about each other and our personal lives than ever before – why don’t we have a similar type of connection and availability for business – specifically the supply chain?

A big cost, and in many cases a blind spot, for many shippers is chargebacks and freight claims. It may be impossible to eliminate chargebacks completely, but there are steps every company can take to reduce them as much as possible – that includes Load Verify, a solution to document, store and share photos in the supply chain. It helps to understand how claims and chargebacks are impacting the bottom line and how those can be reduced by investing in the right systems, people and processes.

Documentation is key to being able to successfully refute chargebacks. Create a documentation procedure and make it a priority to be diligent and detailed when documenting issues and claims. Without documentation, retailers are likely to reject challenges to chargebacks and claims. In order to help with documentation, personnel can use smartphones to document the transaction flow between parties in the supply chain. Monitor documentation to ensure procedures are being followed and nothing is slipping through the cracks.

Let Load Verify make you an expert in compliance management and cargo securement.

For more tips on how to optimize the claims process in the supply chain using Load Verify, reach out to:

Freight Damage Claims

When goods arrive damaged or go missing, the basic contract for carriage is violated and a shipper can file a claim – this can help to recover lost revenue. Using best practices for documenting and filing freight claims can reduce complications and minimize headaches.

A shipper is eligible to file a freight claim any time a product is disrupted and/or damaged during transit and therefore can no longer be sold. These scenarios include but are not limited to:

  • Truck accident
  • Contamination – water, rodents, insects, dirt, oil, chemicals
  • Damage to product
  • Loss of freight

Freight Claims Best Practices

  • Act immediately
  • Take photos of damage
  • Act immediately
  • Get a testimonial from the driver
  • Obtain video footage if any
  • Take photos of damage
  • Get a testimonial from the driver
  • File an incident report with the police
  • Take photos of damage
  • Ensure all the above is accomplished before the driver leaves

You may have issues filing your freight claim and getting reimbursed for damages if you wait to file a report and lack proof of the accident such as photos. Similar to a car accident, your insurance provider needs to see as much proof of the incident as possible to determine who is at fault.

If you receive damaged cargo: contamination, crushing, water damage, etc.

  • Inspect the freight while the driver is on site
  • Contact the seller immediately if any damage is found
  • Note damage on the BOL, including as much detail as possible
  • Sign the BOL ONLY after damages are included
  • Take multiple, clear photos of damage from different angles before the driver leaves

Give the driver a copy of the BOL with the damages you noted

IMPORTANT: If you sign the BOL before noting any damages, you accept ownership of the freight as is and there is no sure way for anyone to know who caused the damage. Then you will have issues if you try to file a freight claim to recover your losses.

Damage Defender – Simplify and Streamline Damage Claims

Millions of dollars are lost each year in damages missed during the exchange of assets such as trailers,
containers, chassis and vehicles. Damage disputes can have a huge impact on business relationships and
customer satisfaction, as well as cause negative press.

Damage Defender delivers financial savings through its mobile app and reporting dashboard. This
simplifies the process of documenting asset condition. High quality images and videos complete with
geo tags and time stamps remove any doubt of when damage happened and who is responsible.
Perform an inspection from anywhere and access the data on any internet-enabled device.

With just a few swipes and taps in our mobile app, capture images and note the conditions of pertinent
aspects to your equipment such as fuel levels and tread depth. Access your data in our secure cloud
from anywhere, organized into easy to use dashboards that deliver the detail and metrics you need.

Damage Defender benefits companies in a variety of industries, such as transportation and equipment
rentals, that need to track inventory and condition of assets.

An ongoing, costly issue for many companies is missed or disputed damage during the rental process. 
Damage Defender provides irrefutable documentation of equipment condition, which is time-stamped
and verified with customer signatures. This can save significant time and money, as well as avoid
needless disputes.

Damage Defender simplifies and streamlines the process of claims management and documenting
damages, which results in real savings and is appreciated by our clients and their customers alike.