When goods arrive damaged or go missing,
the basic contract for carriage is violated and a shipper can file a claim –
this can help to recover lost revenue. Using best practices for documenting and
filing freight claims can reduce complications and minimize headaches.
A shipper is eligible to file a freight
claim any time a product is disrupted and/or damaged during transit and
therefore can no longer be sold. These scenarios include but are not limited
Ensure all the above is accomplished before the driver leaves
You may have issues filing your freight
claim and getting reimbursed for damages if you wait to file a report and lack
proof of the accident such as photos. Similar to a car accident, your insurance
provider needs to see as much proof of the incident as possible to determine
who is at fault.
you receive damaged cargo: contamination, crushing, water damage, etc.
Inspect the freight while the driver is on site
Contact the seller immediately if any damage is found
Note damage on the BOL, including as much detail as possible
Sign the BOL ONLY after damages are included
Take multiple, clear photos of damage from different angles before the driver leaves
Give the driver a copy of the BOL with the damages you noted
IMPORTANT: If you sign the BOL before noting any damages, you accept ownership of the freight as is and there is no sure way for anyone to know who caused the damage. Then you will have issues if you try to file a freight claim to recover your losses.