They say a picture is worth a thousand words. Many people these days document their personal lives and share with friends, family and others – what they eat, where they go, what they do on a daily basis. We know more about each other and our personal lives than ever before – why don’t we have a similar type of connection and availability for business – specifically the supply chain?
A big cost, and in many cases a blind spot, for many shippers is chargebacks and freight claims. It may be impossible to eliminate chargebacks completely, but there are steps every company can take to reduce them as much as possible – that includes Load Verify, a solution to document, store and share photos in the supply chain. It helps to understand how claims and chargebacks are impacting the bottom line and how those can be reduced by investing in the right systems, people and processes.
Documentation is key to being able to successfully refute chargebacks. Create a documentation procedure and make it a priority to be diligent and detailed when documenting issues and claims. Without documentation, retailers are likely to reject challenges to chargebacks and claims. In order to help with documentation, personnel can use smartphones to document the transaction flow between parties in the supply chain. Monitor documentation to ensure procedures are being followed and nothing is slipping through the cracks.
Let Load Verify make you an expert in compliance management and cargo securement.
For more tips on how to optimize the claims process in the supply chain using Load Verify, reach out to: